Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Downloadable orders (plugins, themes, integrations etc) are delivered instantly. Services (web development, copywriting, marketing etc) will be delivered on the agreed timeline on each service.
You can create your account on My account page but it is also possible on checkout page.
No, all information is handled via our partner Stripe who handles payments.
No. All our services and products are excempt of sales tax.
As we are selling digital products and offering digital services then there are no limits.
If you need to return of refund an product
Returns and Exchanges
Return and refund logic doesn’t apply to digital products. Only exception is if our product doesn’t deliver what its promised then you are eligle for full refund.
You can always contact us via support@designation.ee or through website contact form.
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If you bought a digital product then there isnt cancellation or changeing options. If you bought a digital service and we havent started with the service process then contact us ASAP and we’ll organize a refund for you.
Yes, you can preorder item or order custom development for product you need.
Don't know what to choose?
Contact us
Designation OÜ
Registration code: 14611902
Address: Narva mnt 5, Kesklinna linnaosa, 10117 Tallinn, Harju maakond
Still need help?
Talk to a human
Questions about a product, a license, a bug report, or a custom project — write to us and someone from the team will reply, usually the same working day.