What’s included
Every product purchased from shop.designation.ee includes:
- Lifetime updates — new versions, bug fixes and security patches for as long as we maintain the product.
- Email support for the period stated on the product page — typically 12 months from purchase. After that, updates continue and you can renew support at a discount.
- Access to written documentation for every product.
What support covers
- Installation, activation and license issues.
- Bugs and unexpected behaviour in our Product.
- Guidance on using features described in the documentation.
- Compatibility with the latest stable versions of WordPress and WooCommerce.
What support does not cover
- Customisation work or writing custom code for you (available as a paid service — see Services).
- Third-party plugin or theme conflicts we cannot reproduce with a default WooCommerce theme and no other plugins active.
- Server or hosting configuration issues.
- Sites running end-of-life PHP or WordPress versions.
Response time
We aim to reply to every support email within one working day (Mon–Fri, EET). Urgent security issues are handled faster.
How to get support
Email support@designation.ee with:
- Your order number or license key
- The URL of the site where the issue happens
- WordPress + WooCommerce + PHP versions
- A clear description of the problem and, if possible, steps to reproduce
- Screenshots or a screen recording if the issue is visual
The more of that you send in the first message, the faster we can help.