Because our products are digital and delivered instantly, refunds are handled a little differently from physical goods. We want you to be happy with your purchase — here’s how we make that fair for both sides.
14-day money-back guarantee
If a plugin, theme or integration you bought from shop.designation.ee doesn’t work as described, you can request a full refund within 14 days of purchase.
To qualify, we ask that you:
- Contact support@designation.ee first and describe the issue.
- Give us a fair chance to fix it — many problems are hosting, theme or plugin-conflict related and we can usually resolve them within 24 hours.
- If we can’t make it work for your setup, we’ll refund your order in full.
What isn’t refundable
- Purchases older than 14 days.
- Products that were downloaded and used, then requested for refund because you “no longer need them” or “changed your mind” (digital goods, EU consumer rights allow us to opt out of the 14-day withdrawal for downloaded content once download has started, and you agree to this at checkout).
- Custom development services once work has started (any unused portion of a retainer is refundable).
- Third-party costs paid on your behalf (hosting, licenses, stock assets).
How refunds are processed
Approved refunds are returned to the original payment method within 5–10 working days. Your license key is deactivated at the same time, and the product must be uninstalled from your site.
EU consumer rights
Nothing in this policy limits your statutory rights as a consumer in the European Union.
Contact
Refund requests: support@designation.ee — include your order number and a short description of the problem.